Returns
Our policy lasts 30 days. If 30 days have gone by since your receive the product and you do not report the issue, unfortunately we can’t offer you a exchange.
To be eligible for a exchange, or return your item must be unused and in the same condition that you received it, this also includes its packaging.
Shipping & Return Policy
To return your product, you should mail your product to:
MAGNETIC CURTAINS – Urb. Bello Monte Calle 5 R6 Guaynabo PR 00969
Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 5-10 business days after your return is processed. Magnetic Curtains will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). We must be provided back with a tracking number for the return.
You are responsible for a return label and or shipping, the price for the return shipping costs are non-refundable, and will be deducted from the total of the item purchased, terms that were agreed upon when purchased.
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over $50 |
Standard |
FREE |
3-5 Business Days |
|
Under $50 |
Standard USPS |
$9.99 |
3-5 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over $50 |
Standard |
FREE |
7-10 Business Days |
|
Under $50 |
Standard USPS |
$9.99 |
7-10 Business Days |
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over $50 |
Standard |
FREE |
7-10 Business Days |
|
Under $50 |
Standard |
$9.99 |
7-10 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 7-10 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Canada may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over $50 |
Standard |
FREE |
7-10 Business Days |
|
Under $50 |
Standard |
$15.00 |
7-10 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 7-10 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Mexico may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All |
Global Carrier Partner |
$15.00+ |
5-10 Business Days |
|
|
|
|
|
* orders to Caribbean Countries may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All |
Global Carrier Partner |
$20.00+ |
5-12 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 5-12 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Central & South America may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All |
Global Carrier Partner |
$25.00+ |
7-15 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 7-15 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Australia & New Zealand may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All |
Global Carrier Partner |
$20.00+ |
7-21 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 7-21 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Europe & Asia may also be subject to customs fees
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All |
Global Carrier Partner |
$25.00+ |
7-21 Business Days |
Standard Shipping: Orders placed before 1pm PST should be received within 7-21 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
* orders to Africa & Middle East may also be subject to customs fees
SHIPPING POLICY: 100% of orders are shipped within two business day. Orders placed over the weekend are dispatched on Mondays.
CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. Magnetic Curtains is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer. If item is refused by customer, shipping costs will not be refunded in addition to any other costs shipping the item back to our warehouse/offices the post may be charged.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Exchanges
To be eligible for a exchange, your item must be unused and in the same condition that you received it. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
Amazon and Other Marketplaces Purchases
For Amazon Returns and Purchases, please refer to the proper channel marketplace policies.
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